Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of the online gaming services, products, and content provided under the brand name “Winum” (“Winum,” “we,” “our,” or “us”). By creating an account, accessing the website, or participating in any real-money or free-play casino games or related services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. These Terms form a binding legal agreement between you, as the user (“you” or “player”), and Winum, and they apply regardless of how you access the services, whether via desktop, mobile device, or any other platform. You must carefully review all provisions in these Terms, as they address important matters such as eligibility, responsible gambling, account management, payment methods (including Winum crypto payments), prohibited activities, limitations of liability, and dispute resolution. If you do not agree with any part of these Terms, you must immediately discontinue your use of the website and refrain from creating or maintaining an account. Your continued access to or use of the services constitutes your ongoing acceptance of these Terms, including any updates or amendments we may introduce from time to time in accordance with the provision on modifications below.

These Terms are supplemented by other policies and rules applicable to specific aspects of the services, including but not limited to our Privacy Policy, Bonus Terms, Game Rules, Responsible Gambling Policy, and any additional guidelines displayed on the website. In the event of a conflict between these Terms and any specific game or promotion rules, the specific rules will prevail with respect to that game or promotion only, while these Terms will continue to apply to the overall relationship between you and Winum. By using Winum, you confirm that you are acting on your own behalf, not on behalf of any other person or entity, and that you are not using the services for any commercial or professional purpose. You understand and agree that online gambling entails financial risk, and you may lose money as well as win money; you assume full responsibility for all financial outcomes resulting from your gaming activities. You further recognize that gambling should be treated as a form of entertainment and not as a source of income or financial planning.

Winum reserves the right to modify, suspend, or discontinue any part of the services at any time, including the availability of any games, features, tournaments, or promotions, without prior notice where permitted by applicable law. We may also update or revise these Terms periodically to reflect changes in legal requirements, regulatory guidance, technological advancements, or modifications to our business practices. Whenever material changes are made, we will endeavor to notify you, for example, through notices on the website, within your account, or via email, where appropriate. By continuing to use the services after such changes take effect, you accept the revised Terms and agree to be bound by them. If at any point you no longer agree to these Terms or any updated version, you must stop using the services and request account closure.

Acceptance of Terms

By registering for an account, logging in, or participating in any casino games offered by Winum, you expressly acknowledge and agree that you have read these Terms in full and accept them in their entirety. Your acceptance is effective from the moment you click “Register,” “Sign Up,” “I Agree,” or any similar button or checkbox on the website or from the moment you first access a game, whichever occurs first. If you do not agree with these Terms, or if any provision is unclear or unacceptable to you, you must not proceed with registration or gameplay. You are responsible for reviewing these Terms on a regular basis to stay informed about any modifications or additions; your ongoing use of the services after any changes are posted will constitute your acceptance of the updated Terms. You understand that the English-language version of these Terms is the governing version, and any translated versions are provided solely for convenience.

By accepting these Terms, you affirm that you have the capacity to enter into legally binding contracts under the laws applicable to you and that all information submitted by you during registration or thereafter is accurate, complete, and up to date. You further confirm that you are not prohibited by any law, regulation, court order, or administrative directive from participating in online gambling, and you assume full responsibility for ensuring that your use of the services is lawful in your jurisdiction. Winum is not responsible for verifying the legality of your participation in the services within your jurisdiction; this responsibility belongs solely to you. By accepting these Terms, you consent to our conducting identity and verification checks, including age verification, where required by applicable law or our internal policies. You agree to cooperate with any such checks and to provide additional documentation or information upon request as a condition for continued access to your account and the services.

You also acknowledge that Winum may, at its sole discretion and subject to applicable laws, refuse to open an account for you, suspend your access, or close your account if we have reason to believe that any of the information you have provided is incorrect, incomplete, or misleading, or if you have violated these Terms or any applicable law or regulation. Your acceptance of these Terms includes your consent to our monitoring of gameplay activities for the prevention of fraud, money laundering, underage gambling, and other prohibited conduct. You agree that, to the fullest extent permitted by law, our records shall serve as the final authority in determining the circumstances of your use of the services and any resulting transactions.

Eligibility & Age Restriction (18+ only)

Participation in the online casino services provided by Winum is strictly limited to individuals who are at least 18 years of age or the minimum legal age for gambling in their jurisdiction, whichever is higher. By registering for an account, you represent and warrant that you meet this minimum age requirement and that you are not accessing the services from any jurisdiction where online gambling is prohibited or restricted by law. We take underage gambling very seriously and employ reasonable measures, including identity verification procedures, to prevent individuals under the legal age from accessing our services. If we discover or have reasonable grounds to suspect that you are under 18, or under the legal gambling age in your jurisdiction, your account will be immediately suspended, and all access to the services will be terminated pending further investigation. Any winnings accrued or paid to such an account may be voided, and any deposits remaining may be returned to the payment method used, subject to applicable law and regulatory requirements.

Young people are especially vulnerable to the potential harms associated with gambling, including financial loss, emotional distress, and the risk of developing problematic gambling behavior. For this reason, Winum implements policies designed to detect and deter underage use of the platform, including age verification checks at registration, ongoing monitoring, and targeted reviews in response to suspicious activity. We urge parents and guardians to take active steps to prevent minors from accessing online gambling services, such as using computer filters, privacy controls, and not sharing login credentials or financial information with underage individuals. If you are a parent or guardian and suspect that a minor may be using our services, you must contact us immediately so we can investigate and take appropriate action. We reserve the right to request proof of age at any time and to suspend any account until such proof is provided and verified.

Eligibility is also restricted to individuals who are legally permitted to gamble according to the laws of their country of residence and the jurisdiction from which they are accessing the services. You are solely responsible for ensuring that your use of Winum complies with all laws and regulations applicable to you, including those concerning online gambling, taxation, foreign exchange, and reporting obligations. Winum does not provide legal advice and assumes no responsibility for any violation of local laws resulting from your use of the services. Employees, contractors, and affiliates of Winum, as well as any person directly involved in the development or operation of the platform, may be prohibited from participating in certain games or promotions, except as expressly authorized by internal policies.

If you are located in a restricted jurisdiction, or if online casino gaming is illegal in your location, you must not open an account or use the services. Any attempt to circumvent geographic restrictions, for example by using a VPN, proxy, or other obfuscation technology, is strictly prohibited and may result in account closure and forfeiture of funds, subject to applicable law. Winum reserves the right to verify your location through IP address checks, geolocation tools, or other appropriate means and to impose additional verification procedures where necessary.

Account Registration

To participate in real-money games and access the full range of services offered by Winum, you must complete the registration process and open a personal player account (the “Account”). The registration process requires you to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, place of residence, email address, phone number, and preferred currency. You must ensure that the information you provide is truthful and that you are registering solely for yourself, not on behalf of any third party. You agree to promptly update any information that changes, such as address or contact details, to ensure that our records remain accurate. Each player is allowed to register only one Account; multiple Accounts held by the same individual are strictly prohibited and may result in suspension or closure of all related Accounts.

During registration, you will be asked to choose a username and password or other authentication credentials that will be used to secure your Account. You are responsible for maintaining the confidentiality of your login details and for ensuring that no third party gains access to your Account. Any activity occurring under your Account credentials will be deemed to have been performed by you, and you accept full responsibility for all such activity, including any transactions, wagers, or losses incurred. If you suspect that your Account may have been compromised or accessed without your authorization, you must notify us immediately and change your password as soon as possible. Winum is not liable for any loss or damage arising from unauthorized access to your Account that occurs due to your failure to protect your login credentials.

Winum may, at its discretion and in compliance with applicable laws, request additional verification documentation from you at any time, including but not limited to a government-issued identification document, proof of address, proof of payment method ownership, or other information to confirm your identity and eligibility. This process, commonly known as Know Your Customer (“KYC”), is implemented to enhance security, prevent fraud and money laundering, and ensure compliance with regulatory obligations. Failure to provide the requested documents or information may lead to restrictions being placed on your Account, including the inability to deposit, wager, or withdraw funds, and may ultimately result in Account closure. You acknowledge and agree that any personal information collected as part of the registration and verification process will be used in accordance with our Privacy & Data Protection section and applicable data protection laws.

By registering an Account, you agree not to impersonate any other individual, use fictitious names, or provide any information that is false or misleading. You further agree not to allow any other person to use your Account for any purpose, including placing bets, making deposits, or processing withdrawals. Accounts are non-transferable and cannot be sold, pledged, or otherwise assigned to any third party. If we discover evidence that your Account has been used by someone other than you, or that it is linked to other Accounts in violation of these Terms, we may suspend or close the Account and take such actions as are necessary to protect our legitimate interests and comply with legal requirements.

Deposits & Withdrawals

To participate in real-money wagering, you must deposit funds into your Winum Account using one of the payment methods made available on the website. Deposited funds will be credited to your Account balance once the transaction is confirmed by the relevant payment provider, which may take varying amounts of time depending on the method and any intermediary financial institutions. Winum may set minimum and maximum deposit limits per transaction or per specified time period, and these limits may differ depending on the payment method, your jurisdiction, and your Account status. You are responsible for ensuring that all deposit information is accurate and that you are the rightful owner and authorized user of the payment instrument or wallet employed. Any attempt to use someone else’s payment method, or to conduct fraudulent or unauthorized transactions, is strictly prohibited and will result in immediate Account review and potential closure.

Withdrawals of funds from your Account are subject to verification procedures and compliance checks. Winum reserves the right to request identification documents and proof of ownership of the payment method before processing withdrawals, particularly when cumulative withdrawals exceed certain thresholds or internal risk controls are triggered. To comply with anti-money laundering regulations, we may require that withdrawals be processed back to the same method used for deposits, to the extent feasible. Withdrawal requests will generally be processed in the order they are received, and we aim to handle them within reasonable time frames; however, processing times may vary due to security reviews, payment provider delays, or public holidays. You acknowledge that Winum is not responsible for delays or failures caused by third-party payment providers, banks, blockchain networks, or other intermediaries.

Any fees, charges, currency conversion costs, or blockchain network fees associated with deposits and withdrawals are your sole responsibility unless explicitly stated otherwise on the website. If your Account remains inactive for an extended period, we may classify it as dormant or inactive under our internal policies and, where permitted by law, charge a reasonable inactivity fee, provided that such fees and conditions are clearly disclosed in advance. In certain cases, particularly where a deposit was made and not used for wagering, Winum may treat a withdrawal request as indicative of potential misuse of payment services and may perform additional checks or, in extreme cases, cancel the transaction and return the funds to the original source. You must carefully review all transactional details and immediately report any errors or suspicious activity to us so that we can investigate and, where appropriate, rectify the issue.

In the event that funds are credited to your Account in error, whether due to technical malfunction, human error, or any other reason, you agree that Winum is entitled to reverse such transactions and recover any erroneously paid amounts. If you have withdrawn funds that were credited to your Account erroneously, you shall be obligated to return such funds upon our demand, and Winum may take legal action to recover them if necessary. You agree not to place bets or otherwise use erroneous credits and acknowledge that Winum may void any wagers or winnings arising from such funds. Furthermore, if chargebacks, payment disputes, or reversed transactions occur with respect to your deposits, we may deduct the disputed amounts from your Account balance and take actions necessary to protect our legal and financial interests.

Payment Methods Table

The following table provides an illustrative overview of commonly offered payment methods on Winum. Availability, limits, fees, and processing times may vary by jurisdiction, currency, and individual Account status and are subject to change.

Bonuses & Promotions

Winum may offer various bonuses, promotions, tournaments, loyalty rewards, and other special offers (collectively, “Promotions”) from time to time. Each Promotion is subject to these Terms and any specific rules or conditions published in connection with that Promotion. Such conditions may include, without limitation, wagering requirements, game restrictions, minimum deposit thresholds, validity periods, maximum bet limits, maximum convertible winnings, and eligibility criteria. Before accepting or using any bonus or participating in any Promotion, you must carefully read the relevant terms and rules to ensure that you understand the conditions and limitations that apply. By opting in to a Promotion, entering a bonus code, or accepting bonus funds in your Account, you agree to be bound by both these Terms and the specific terms of the Promotion.

Bonuses and promotional funds are separate from your real-money balance and may be subject to wagering requirements that must be satisfied before you are permitted to withdraw any associated winnings. If you request a withdrawal before fulfilling the applicable wagering requirements, Winum may, subject to applicable law, deduct any bonus funds and associated winnings from your balance. Some games may contribute differently toward meeting wagering requirements, and certain games or bet types may be excluded altogether from contributing; these details will be clearly disclosed in the specific Promotion rules. You are responsible for monitoring your wagering progress and understanding how your gameplay affects the fulfillment of bonus requirements.

Promotions are intended for recreational players and may not be used in combination with strategies or betting patterns designed to exploit or manipulate bonus conditions, such as minimal-risk wagering, collusion, hedging bets across platforms, or other forms of bonus abuse. Winum reserves the right to review all bonus-related activity and to withhold, cancel, or reclaim bonus funds and winnings if any irregular, abusive, or fraudulent behavior is suspected. This may include, but is not limited to, creating multiple Accounts to claim repeated bonuses, deliberately delaying game rounds, or exploiting software or system vulnerabilities. If we determine that you have abused or attempted to abuse a bonus or Promotion, we may also suspend or terminate your Account and refuse future access to Promotions.

Some Promotions may be restricted to specific jurisdictions, player segments, or Account statuses. Winum may limit access to certain offers where required by law, regulatory authorities, or internal risk and compliance policies. All Promotions are offered at our discretion and may be altered, suspended, or discontinued at any time, subject to any commitments already made and applicable legal requirements. Where a Promotion has a defined end date, bonus availability ceases after that date, and unused promotional funds may be forfeited in accordance with the stated terms. In the event of discrepancy between these Terms and a Promotion-specific description, the latter will govern the Promotion, while these Terms will continue to govern all other aspects of your relationship with Winum.

Game Rules

All games offered by Winum, including but not limited to slots, table games, live dealer games, instant win games, and any other types of casino entertainment, are governed by specific rules and instructions. These rules may be displayed within each game’s interface, on dedicated information pages, or in supplementary help sections. By participating in any game, you acknowledge that you have reviewed and understood the applicable rules and agree to abide by them. You are responsible for familiarizing yourself with the payout tables, bonus features, bet limits, return-to-player percentages, and any special conditions that may apply to each game. Placing a bet or otherwise initiating gameplay constitutes your acceptance of the game rules and your acknowledgment of the inherent risks of gambling, including the potential loss of your stake.

Game outcomes are determined either by a certified random number generator (RNG) or by real-world live events, such as the dealing of cards or spinning of a wheel in live dealer games, subject to applicable licensing requirements. The displayed result of a game round on your device shall be considered final and binding, subject to verification by Winum’s backend systems. In case of discrepancy between the result displayed on your screen and the result recorded on our servers, the latter shall prevail. While we strive to ensure that all games operate smoothly and accurately, technical malfunctions can occur, including disconnections, hardware failures, or software bugs. If a game malfunctions, any affected bets, plays, or outcomes may be voided, and stakes may be refunded at our discretion or as required by law.

You must not attempt to manipulate or interfere with game outcomes, exploit any vulnerabilities or errors, or use unauthorized software, bots, scripts, or mechanical devices to gain an unfair advantage. Any such behavior constitutes a serious breach of these Terms and will result in investigation, potential forfeiture of winnings, and possible Account closure. We reserve the right to suspend gameplay, withhold payouts, and conduct detailed reviews where unusual patterns or suspected collusion are observed. You agree to cooperate fully with any reviews and to provide requested information as needed.

Certain games may be unavailable in specific jurisdictions due to legal, regulatory, or provider-imposed restrictions. Winum may adjust the availability of games periodically to ensure ongoing compliance with relevant laws and contractual obligations. You must not use any technical means, such as VPNs or other location-masking tools, to access games that are not allowed in your territory. Any violation of these geographic limitations may result in voided bets, withheld winnings, and Account sanctions.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and trustworthy gaming environment. All digital casino games that do not rely on live events use a random number generator (RNG) to determine outcomes. The RNG is designed to produce random and unbiased results, ensuring that each game round is independent from previous rounds and not predictable by players, Winum, or any third party. The RNG and its implementation are subject to regular testing and certification by reputable, independent testing laboratories, in accordance with applicable regulatory and industry standards. These tests verify that the games perform as advertised, that payout rates are consistent with published return-to-player (RTP) percentages, and that the randomness of outcomes is statistically sound.

You understand and acknowledge that, despite the use of certified RNG technology, gambling inherently involves a house edge and the risk of loss. Over the long term, the mathematical structure of casino games allows the house to retain a small advantage, while short-term outcomes may vary significantly due to randomness. You agree that no system, strategy, or method can guarantee consistent winnings and that any representation to that effect by third parties is misleading or fraudulent. Winum does not endorse or condone the use of external betting systems, and we are not responsible for any losses you incur as a result of relying on unverified gambling strategies.

In live dealer games or games based on physical devices, such as cards, wheels, or dice, fairness is ensured through strict procedural controls, surveillance, and regular audits. These controls may include recorded video streams, sealed and regularly replaced decks, professionally trained dealers, and supervision by specialized staff. If technical issues arise during live gameplay, such as connectivity problems or video interruptions, the game round may be paused, voided, or resolved based on the recorded state at the time of interruption, in accordance with game-specific rules.

Winum monitors gameplay for patterns that may indicate collusion, exploitation of bugs, or other unfair practices. We reserve the right to suspend the Accounts of players who appear to be acting in concert or otherwise undermining the integrity of the games. Any decisions made by Winum regarding fair play, including the voiding of bets or confiscation of winnings where cheating or manipulation is substantiated, shall be considered final, subject to any applicable regulatory oversight.

Responsible Gambling

Winum maintains a strong commitment to promoting responsible gambling and minimizing the potential harms associated with gaming. We believe that gambling should be an enjoyable form of entertainment and not a means to achieve financial gain or to cope with personal difficulties. To support this philosophy, we provide a range of tools, resources, and policies designed to help you control your play, monitor your behavior, and seek assistance if gambling begins to have a negative impact on your life. By using our services, you acknowledge that it is ultimately your responsibility to manage your gambling in a way that is safe and sustainable, taking into account your personal financial circumstances and risk tolerance. We encourage you to set clear limits, never chase losses, and always treat any funds deposited on Winum as money you can afford to lose.

We recognize that a small proportion of players may develop problematic gambling behavior, which can affect their finances, relationships, mental health, and overall well-being. Warning signs may include spending more time and money on gambling than intended, feeling unable to stop or control gambling, hiding gambling activities from family or friends, borrowing or stealing to fund gambling, and experiencing anxiety or depression related to gambling outcomes. If you notice any of these signs in your own behavior, or observe them in someone you know, it is important to take action promptly. Winum strongly urges players experiencing difficulties to utilize the responsible gambling tools provided on the platform, seek support from specialized organizations, and consider professional counseling where appropriate.

We explicitly prohibit underage gambling and take steps to prevent individuals under 18 from accessing our services. Young people are particularly susceptible to impulsive decisions, peer pressure, and unrealistic expectations about winning, all of which can increase the risks associated with gambling. To support the protection of minors, we recommend that adults use parental control software, restrict access to payment methods, and log out of their Winum Account when leaving a device unattended. If we discover that an Account is being used by a minor, we will close it and take steps to return any remaining deposits, void winnings, and cooperate with relevant authorities if necessary.

Winum’s responsible gambling framework is comprehensive and includes self-management tools, internal monitoring of play patterns, staff training on problem gambling awareness, and transparent information on risks and support options. While we employ these measures in good faith, we cannot guarantee that our tools will prevent all cases of problematic gambling, and we rely on players to engage with these tools responsibly. You agree that Winum is not liable for any gambling-related harm resulting from your decision not to use or to misuse the responsible gambling features available.

Tools & Features (table)

Winum offers several responsible gambling tools that you may use to help manage your gaming behavior. The table below provides an overview of the primary tools and their main functions.

To activate or modify any of these tools, you may visit the responsible gambling section of your Account or contact customer support for assistance. Changes that reduce your exposure, such as lowering limits or enabling self-exclusion, generally take effect immediately. Changes that increase your exposure, such as raising deposit or loss limits, may be subject to a cooling-off period or additional confirmation to ensure that the decision is considered and not impulsive. Winum reserves the right to impose additional limits or restrictions on your Account if internal monitoring indicates potential risk of harm, and we may contact you to discuss your gambling behavior where appropriate and permitted by law.

Support Resources

In addition to the self-management tools offered by Winum, we recommend that players who experience gambling-related difficulties seek help from external support organizations. These may include national or regional problem gambling helplines, counseling centers, and online support communities that specialize in gambling issues. Generic examples of such organizations include independent problem gambling helplines, responsible gaming foundations, and mental health support services. These entities can provide confidential advice, emotional support, and, where needed, referrals to more intensive treatment or counseling programs. If you contact such organizations, you are encouraged to be honest about your gambling behavior and any associated financial or personal challenges, as this will help professionals tailor their advice to your situation.

Winum may provide informational links or references to external responsible gambling resources on the website or within communications. These links are offered solely for your convenience and do not constitute an endorsement or guarantee of the services provided by those organizations. We are not responsible for the availability, content, or quality of external sites or services. However, we encourage you to take advantage of these resources as part of a comprehensive approach to managing your gambling behavior. If you believe that your gambling is causing you harm, or if you have thoughts of self-harm, you should immediately stop gambling and contact a professional support organization or emergency services in your area.

Friends and family members who are concerned about a loved one’s gambling may also find useful information and coping strategies via dedicated support organizations. In some cases, it may be appropriate to encourage the gambler to use Winum’s self-exclusion tools or to seek professional assistance. While Winum cannot provide counseling or therapeutic services, we are committed to cooperating with players and their families, within the bounds of privacy and data protection laws, to promote safer gambling behaviors. If you contact us about concerns regarding a third party, we may be limited in what we can disclose, but we will consider appropriate actions, such as monitoring the player’s Account more closely, where lawful and feasible.

Prohibited Activities

You agree not to engage in any activities that are illegal, fraudulent, or otherwise prohibited under these Terms in connection with your use of Winum. Prohibited activities include, but are not limited to, attempting to cheat, collude, or manipulate game outcomes; exploiting software bugs or vulnerabilities; using automated tools, bots, or scripts to place bets or otherwise interact with the platform; engaging in money laundering, terrorist financing, or other unlawful financial transactions; using stolen or unauthorized payment methods; and providing false, incomplete, or misleading information during registration or verification processes. You also agree not to harass, abuse, or threaten other players or staff, not to post or transmit defamatory, obscene, or otherwise offensive content, and not to attempt to interfere with or disrupt the platform’s technical infrastructure.

You are strictly prohibited from selling, transferring, or sharing your Account with any third party, or from using another person’s Account for any purpose. Any attempt to open multiple Accounts under different names, emails, or identities, or to evade self-exclusion or jurisdictional restrictions, is deemed a serious violation of these Terms. Winum reserves the right to investigate all suspicious activity and may report potential criminal behavior to relevant law enforcement or regulatory authorities. During any investigation, your Account may be suspended, and you may be unable to access funds or participate in games until the investigation is complete.

You must not use Winum or any associated services for the purpose of conducting unauthorized financial transactions, including but not limited to transferring funds between payment methods without genuine gambling activity, engaging in chargeback fraud, or facilitating transactions on behalf of others. If we detect patterns indicative of such behavior, we may freeze your Account, reverse transactions, withhold withdrawals, and permanently ban you from the platform. Furthermore, you must not attempt to gain unauthorized access to our systems, reverse engineer game software, or probe the platform for security vulnerabilities.

Any breach of this Prohibited Activities section may result in severe consequences, including immediate termination of your Account, forfeiture of balances or winnings, and civil or criminal legal action where appropriate and permitted by law. The determination of whether your conduct constitutes a prohibited activity lies solely with Winum, based on available evidence and internal policies, subject to applicable regulatory oversight. You agree to indemnify and hold Winum harmless from any claims, damages, losses, or expenses arising from or related to your involvement in prohibited activities.

Restricted Countries (table)

Due to legal and regulatory requirements, Winum may restrict or prohibit access to its services from certain countries or territories. The list below is for illustrative purposes and is subject to change as laws and regulations evolve. It is your responsibility to ensure that you are not accessing the services from a jurisdiction where online gambling is illegal or where Winum does not operate.

This table is not exhaustive, and Winum may implement more granular restrictions at the level of specific states, provinces, or regions. We may also be required by payment processors, game providers, or licensing authorities to block access from additional jurisdictions. You must not use technological means to circumvent our geographic restrictions, including VPNs, proxies, or anonymizing services. If we discover that you have breached these restrictions, we may void your bets, withhold winnings, close your Account, and report the matter to relevant authorities if required.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner. When you register for an Account, use the services, or otherwise interact with Winum, we collect and process certain personal information about you, which may include your name, contact details, date of birth, account activity, financial transaction data, device identifiers, IP address, geolocation data, and communications with our support team. This information is used for purposes such as providing and improving the services, managing your Account, processing payments, preventing fraud and money laundering, complying with legal and regulatory obligations, and communicating with you about your Account, promotions, and updates. Our data processing activities are governed by applicable data protection laws and by a dedicated Privacy Policy, which forms an integral part of these Terms.

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These measures may include encryption, access controls, secure data storage practices, staff training, and regular security assessments. While we strive to protect your information, no system can guarantee absolute security, and you acknowledge that data transmission over the internet carries inherent risks. You are responsible for maintaining the security of your own devices, using strong passwords, and promptly notifying us if you suspect any unauthorized use of your Account or personal data.

Winum may share your personal data with third parties in limited circumstances and only where lawful and necessary. Such third parties may include payment processors, identity verification providers, game providers, analytics services, marketing service providers (where permitted), regulatory authorities, and law enforcement agencies. Whenever we engage third-party processors, we require them to handle your data securely and solely in accordance with our instructions and applicable data protection laws. In some cases, your data may be transferred across borders, including to countries that may not provide an equivalent level of data protection; where this occurs, we implement appropriate safeguards in accordance with applicable law.

You may have certain rights in relation to your personal data, subject to applicable laws, which may include the right to access, rectify, or delete personal information we hold about you, the right to restrict or object to certain types of processing, and the right to data portability. You may also have the right to withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out prior to such withdrawal. To exercise your rights, you may contact us using the details provided on the website, and we will respond in accordance with legal timeframes. Please note that, in some cases, we may be required to retain certain data for legal, regulatory, or legitimate business reasons even if you request its deletion.

By using Winum, you consent to the collection, use, and sharing of your personal data as described in these Terms and in our Privacy Policy. If you do not agree with the way we process your data, you must not use the services and should request closure of your Account. We may update our Privacy Policy from time to time to reflect changes in law, technology, or our practices, and we will take reasonable steps to inform you of any material changes.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your Account at any time, in whole or in part, at our sole discretion and subject to applicable law. Grounds for suspension or termination may include, but are not limited to, suspected or confirmed violation of these Terms, suspected fraudulent or unlawful activity, chargebacks, use of prohibited payment methods, provision of false or misleading information, abusive behavior toward staff or other players, and requests from regulatory or law enforcement authorities. During a suspension, you may be temporarily prevented from logging into your Account, placing bets, depositing or withdrawing funds, or participating in promotions. We may use such suspension periods to conduct investigations, request additional documentation, and assess the risks associated with continued operation of your Account.

If, after investigation, we determine that a breach of these Terms or applicable law has occurred, we may decide to terminate your Account. Termination may involve the closure of your Account, the forfeiture of certain funds or bonuses, and the exclusion of your participation in future services. In some cases, particularly where unlawful activity is suspected, we may be required to retain or freeze funds in your Account pending the outcome of legal or regulatory proceedings. You will generally be informed of the reasons for suspension or termination where permitted by law and where such disclosure does not compromise ongoing investigations or security practices.

You may also choose to terminate your Account voluntarily at any time by requesting closure through customer support or, where available, through Account settings. Before confirming closure, we may ask you to withdraw any remaining real-money balance, subject to standard verification and processing procedures. If you terminate your Account while subject to self-exclusion or other responsible gambling measures, we may restrict or prevent the creation of a new Account in the future, in accordance with our responsible gambling commitments.

Upon termination of your Account, whether initiated by you or by Winum, these Terms will cease to apply with respect to future activity, but both parties will remain bound by obligations that, by their nature, survive termination, including those related to outstanding financial obligations, privacy and data protection, intellectual property, limitation of liability, and dispute resolution. Any rights or remedies that Winum may have in relation to prior breaches or outstanding investigations will not be affected by Account closure.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum, its affiliates, directors, officers, employees, and agents shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of, or inability to use, the services. This includes, without limitation, damages for loss of profits, loss of data, loss of reputation, or interruption of business, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any and all claims arising out of or related to these Terms or your use of the services shall, to the extent permitted by law, not exceed the lesser of the amount of your net deposits made on Winum in the six months preceding the event giving rise to the claim and any mandatory minimum specified by applicable law.

Winum is not responsible for any loss or damage resulting from events beyond our reasonable control, including but not limited to force majeure events such as natural disasters, wars, acts of terrorism, civil unrest, strikes, lockouts, power outages, internet or communication failures, cyberattacks, pandemics, governmental actions, or failures or delays of third-party systems, including payment processors and game providers. We make reasonable efforts to ensure that the services are available and functioning correctly, but we do not guarantee uninterrupted, error-free operation or continuous availability. Technical issues, maintenance, updates, or other circumstances may result in temporary suspension of services, and we shall not be liable for any losses you may incur as a result.

You acknowledge that gambling carries risks of financial loss and that you are solely responsible for your decisions regarding deposits, wagers, and overall participation. Winum is not a financial advisor and does not provide investment or tax advice; any information on the website regarding odds, probabilities, or game mechanics is provided purely for entertainment and informational purposes. You agree that you will not hold Winum liable for any financial consequences of your gambling, including debts, overdrafts, or tax obligations.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited, such as liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. To the extent that any part of this Limitation of Liability section is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Complaints & Dispute Resolution

If you have a complaint regarding any aspect of the services provided by Winum, including game outcomes, Account management, payments, or the conduct of staff, you should first contact our customer support team using the channels indicated on the website. When submitting a complaint, you should include your Account details, a clear description of the issue, relevant dates and times, and any supporting evidence, such as screenshots or transaction IDs. We will acknowledge receipt of your complaint within a reasonable timeframe and will make good faith efforts to investigate and respond promptly. During the investigation, we may ask you to provide additional information or clarification, and we may temporarily freeze affected funds or transactions where necessary to prevent further disputes.

Winum aims to resolve complaints internally in a fair, consistent, and transparent manner. After reviewing the facts and any relevant logs, records, or game data, we will provide you with a reasoned response, explaining our decision and any proposed remedies or corrective actions. If you are not satisfied with our response, you may, where applicable, escalate the matter to an independent dispute resolution body or regulator, according to the procedures and contact details that may be provided on the website or in our communications. The availability and scope of external dispute resolution mechanisms may vary by jurisdiction and regulatory framework.

You agree that you will not file chargebacks or reverse transactions without first attempting to resolve the matter with Winum and, where relevant, through any external dispute resolution channels. Filing unfounded or bad-faith chargebacks may be considered a breach of these Terms and may result in Account suspension, recovery actions, and reporting to relevant authorities or financial institutions. You also agree that records maintained by Winum, including transaction records, gameplay logs, and communication histories, shall serve as primary evidence in resolving disputes.

Nothing in this Complaints & Dispute Resolution section is intended to deprive you of any legal rights you may have under applicable law. However, to the fullest extent permitted, you agree that disputes arising out of or relating to these Terms or the services will be resolved on an individual basis, and that class actions or collective proceedings are not permitted.

Governing Law

These Terms, and any disputes arising out of or in connection with them or with your use of the services, shall be governed by and construed in accordance with the laws specified in Winum’s legal notice or imprint, without regard to any choice-of-law or conflict-of-law principles that would result in the application of the laws of another jurisdiction. You agree that, subject to any mandatory provisions of applicable law, the courts of the jurisdiction identified in our legal notice shall have exclusive or, where applicable, non-exclusive jurisdiction to hear and determine any claims or disputes arising out of or relating to these Terms or the services.

If you are accessing the services from a jurisdiction where certain legal protections are mandatory and cannot be waived by agreement, the provisions of this Governing Law section shall be applied to the fullest extent permitted by those mandatory protections. In any case, you are responsible for ensuring that your use of the services complies with all local laws and regulations applicable to you.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of the services and supersede any prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to the subject matter hereof. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect. Our failure or delay in exercising any right, power, or remedy under these Terms shall not operate as a waiver of such right, power, or remedy, nor shall any single or partial exercise thereof preclude any other or further exercise of the same or any other right, power, or remedy.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without the prior written consent of Winum. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to an affiliate, successor, or acquirer in connection with a merger, acquisition, corporate reorganization, or sale of assets, provided that such assignment does not reduce the level of protection afforded to you under these Terms or applicable law. Any purported assignment or transfer in violation of this provision shall be void.

Any notices or communications delivered by Winum under these Terms may be provided via email, website notifications, in-Account messages, or other electronic means, and will be deemed received when sent or published, unless otherwise required by law. You are responsible for keeping your contact information up to date and for regularly checking communications from us.

By creating an Account and using the services, you confirm that you have read, understood, and agree to these Terms and that you will comply with all applicable laws and regulations when using Winum, including those relating to responsible gambling, age restrictions, and financial transactions, including those using Winum crypto payments and other methods typical of a Winum crypto casino environment.